General Questions

What makes Maraboos candles different?

Maraboos candles are handcrafted with premium ingredients and luxury fragrance oils. Each candle is designed to create a warm, elegant, and relaxing atmosphere.

 

What type of wax do you use?

We use a premium coconut soy wax blend for a clean, smooth, and long-lasting burn.

 

Are your candles handmade?

Yes. Every Maraboos candle is carefully hand-poured with attention to quality and detail.

Where are your candles made?

Our candles are handcrafted in the USA.

 

Product Questions

How long do your candles burn?

Burn time varies by size:

• 12 oz: Up to 60 hours

• 14 oz: Up to 70 hours

• 16 oz: Up to 80 hours

Are your candles strongly scented?

Our candles are designed to provide a balanced fragrance experience that fills the room without being overwhelming.

 

What are your most popular scents?

Customer favorites include:

• Lavender Tonka Oud

• Vanilla Orchid

• White Opulence

• Bohemian Rose + Frankincense + Myrrh

• Desert Mirage

Do you offer seasonal scents?

Yes. We regularly release limited-edition fragrances throughout the year.

 

Candle Care

How do I burn my candle correctly?

Allow the wax to melt evenly across the entire surface during the first burn. This helps prevent tunneling.

How often should I trim the wick?

Trim the wick to approximately 1/4 inch before each use.

How long should I burn my candle?

For best results, burn for 2–4 hours at a time.

Why is my candle tunneling?

Tunneling occurs when the candle is not burned long enough for the wax to melt evenly across the top.

 

Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery times vary based on location.

Do you offer free shipping?

Free shipping promotions may be available during special events and campaigns.

 

Do you ship internationally?

Shipping availability depends on your location. Please review our shipping policy for current options.

 

How can I track my order?

Once your order ships, you will receive a tracking number by email.

 

Returns & Exchanges

What is your return policy?

We accept returns on unused products within 30 days of delivery.

 

What if my candle arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damaged item. We will work to resolve the issue promptly.

 

Can I exchange a candle?

If your candle is unused and meets our return requirements, exchanges may

be available.

 

Orders

Can I cancel my order?

Orders may be canceled before they are processed for shipment.

Can I change my shipping address after ordering?

Contact us as soon as possible. We will do our best to update your order before it ships.

 

Do you offer gift options?

Yes. Many of our candles make perfect gifts for birthdays, holidays, housewarmings, and special occasions.

 

Safety

Is it safe to leave a candle burning unattended?

No. Never leave a burning candle unattended.

 

Where should I place my candle?

Place your candle on a stable, heat-resistant surface away from drafts, children, and pets.

 

When should I stop burning my candle?

Stop using the candle when approximately 1/2 inch of wax remains at the bottom of the jar.

 

Contact Us

How can I reach customer support?

Email: support@maraboos.com

 

How quickly do you respond?

We typically respond within 24–48 business hours.

 

Do you offer wholesale opportunities?

Yes. Please   contact us for wholesale and partnership inquiries.

Still Have Questions?

We're here to help.

Contact our support team and we'll be happy to assist you.

Maraboos — Luxury in Every Flame. 🕯️✨