Order Cancellation Policy

Effective Date: June 26, 2026

Thank you for shopping with us. We strive to process and ship every order as quickly as possible. Please review our cancellation policy below.

1. Order Cancellation Before Shipment

Customers may request to cancel an order before it has been processed or shipped.

• Cancellation requests must be submitted as soon as possible after placing the order.

• If your order has not entered the fulfillment or shipping process, we will cancel your order and issue a full refund to your original payment method.

• Refunds typically appear within 3–10 business days, depending on your financial institution.

2. Orders That Have Already Been Processed or Shipped

Once an order has been processed, packed, or shipped, it can no longer be canceled.

If you no longer wish to keep the item after receiving it, you may request a return if the item qualifies under our Return Policy.

Shipping charges are non-refundable unless the cancellation is due to our error.

3. Custom, Personalized, or Made-to-Order Products

Because custom or personalized products are created specifically for each customer, they cannot be canceled once production has begun.

These items are generally non-refundable unless they arrive damaged, defective, or incorrect.

4. Digital Products

All digital product sales are final.

Once a digital product has been downloaded or delivered electronically, cancellations and refunds are not available unless required by applicable law.

5. Seller-Initiated Cancellations

We reserve the right to cancel any order for reasons including, but not limited to:

• Suspected fraud or unauthorized payment

• Incorrect pricing caused by a system error

• Product unavailability or inventory errors

• Shipping restrictions

• Inability to verify billing or shipping information

If we cancel your order, you will receive a full refund.

6. How to Request a Cancellation

To request an order cancellation, please contact our Customer Support team immediately with:

• Full Name

• Order Number

• Email Address used for the purchase

• Reason for the cancellation request

We will review your request and respond as quickly as possible.

7. Florida Consumer Rights

Nothing in this policy limits any rights that consumers may have under applicable federal or Florida law. This policy is intended to operate in compliance with all applicable consumer protection laws.

Contact Us

Customer Support

Email: support@maraboos.com

Website: www.maraboos.com

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (Eastern Time)