Reed Diffuser Collection

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

1. When will my items be shipped?

To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file.
Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.

2. Shipping cost

Free shipping in domestic order and $8.99 for international order, free shipping for orders over $99. Shipping fee will be calculated after customers fill in their correct address in the checkout.

Estimated time of arrival (production + shipping time)

3. Shipping

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

4. Replacement & return policy

Your satisfaction is our #1 priority. For any defective products, send us an e-mail at maraboosstorynfo@maraboos.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.

Design error: wrong design compared to information provided by customers on our site.
Bad quality: blurry image/print.
Exceeded shipping time: If you do not receive the order within the timeframe.
Damage during shipment.
Your order/invoice ID.
In case you get wrong item/ damaged item please send us a picture of the item you received via email

Our products are handcrafted both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

FAQS

General Questions

What makes Maraboos candles different?

Maraboos candles are handcrafted with premium ingredients and luxury fragrance oils. Each candle is designed to create a warm, elegant, and relaxing atmosphere.

What type of wax do you use?

We use a premium coconut soy wax blend for a clean, smooth, and long-lasting burn.

Are your candles handmade?

Yes. Every Maraboos candle is carefully hand-poured with attention to quality and detail.

Where are your candles made?

Our candles are handcrafted in the USA.

Product Questions

How long do your candles burn?

Burn time varies by size:

12 oz: Up to 60 hours
14 oz: Up to 70 hours
16 oz: Up to 80 hours

Are your candles strongly scented?

Our candles are designed to provide a balanced fragrance experience that fills the room without being overwhelming.

What are your most popular scents?

Customer favorites include:

Lavender Tonka Oud
Vanilla Orchid
White Opulence
Bohemian Rose + Frankincense + Myrrh
Desert Mirage

Do you offer seasonal scents?

Yes. We regularly release limited-edition fragrances throughout the year.

Candle Care

How do I burn my candle correctly?

Allow the wax to melt evenly across the entire surface during the first burn. This helps prevent tunneling.

How often should I trim the wick?

Trim the wick to approximately 1/4 inch before each use.

How long should I burn my candle?

For best results, burn for 2–4 hours at a time.

Why is my candle tunneling?

Tunneling occurs when the candle is not burned long enough for the wax to melt evenly across the top.

Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery times vary based on location.

Do you offer free shipping?

Free shipping promotions may be available during special events and campaigns.

Do you ship internationally?

Shipping availability depends on your location. Please review our shipping policy for current options.

How can I track my order?

Once your order ships, you will receive a tracking number by email.

Returns & Exchanges

What is your return policy?

We accept returns on unused products within 30 days of delivery.

What if my candle arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damaged item. We will work to resolve the issue promptly.

Can I exchange a candle?

If your candle is unused and meets our return requirements, exchanges may

be available.

Orders

Can I cancel my order?

Orders may be canceled before they are processed for shipment.

Can I change my shipping address after ordering?

Contact us as soon as possible. We will do our best to update your order before it ships.

Do you offer gift options?

Yes. Many of our candles make perfect gifts for birthdays, holidays, housewarmings, and special occasions.

Safety

Is it safe to leave a candle burning unattended?

No. Never leave a burning candle unattended.

Where should I place my candle?

Place your candle on a stable, heat-resistant surface away from drafts, children, and pets.

When should I stop burning my candle?

Stop using the candle when approximately 1/2 inch of wax remains at the bottom of the jar.

Contact Us

How can I reach customer support?

Email: support@maraboos.com

How quickly do you respond?

We typically respond within 24–48 business hours.

Do you offer wholesale opportunities?

Yes. Please contact us for wholesale and partnership inquiries.

Still Have Questions?

We're here to help.

Contact our support team and we'll be happy to assist you.

Maraboos — Luxury in Every Flame. 🕯️✨

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.